HIMSS - 04/29 - Next-Gen Contact Centers
Now more than ever, keeping open lines of communication between patients and their medical professionals is crucial to delivering the best care possible. As many healthcare organizations begin to provide remote service to patients, it is increasingly important for the technology to keep up. Yet many organizations still use methods that can cause miscommunication, inefficiencies, and at worst, a privacy breach.
With cloud computing services, however, there are now more tools available to assure the quality, efficiency and security of patient contact. These services work successfully at scale, all while keeping sensitive information safe, in accordance with regulatory requirements like HIPAA. Furthermore, these services are cost-effective and save healthcare organizations the time and resources they need to provide better service to their patients.
In this presentation, we will see how cloud-hosted Next-Generation Call Centers are making it easier for healthcare professionals to deliver the best service, providing patients with the care and attention they need. If you’re interested, or on the fence about how cloud computing technology can help your organization, then this is the presentation for you.