Need an easy to use contact center to provide superior customer service at a lower cost? Allow Ibexlabs’ experienced engineers to set up and customize your entire customer service needs with Amazon Connect, an omnichannel cloud contact center.
Traditional contact centers limit connectivity to end-users and deliver reactive solutions, addressing a customer’s needs and queries only when an issue arises. Amazon Connect leverages the latest technology and marks the advent of omnichannel support to foster stronger, proactive relationships with your clientele.
An omnichannel contact center enables you to offer a variety of different methods for communication that they can choose from for their convenience, including—but not limited to: email, voice call, chatbot or text messaging.
With Amazon Connect powering your customer relations, all of this is possible in one convenient package. Our team ensures your agents can deliver superior customer service 24/7. Ibexlabs fully optimizes Amazon Connect to suit your needs with scalable demand and unprecedented flexibility for the growth and acceleration of your company.
Customer contact centers are undergoing radical change in the modern era as they shift towards borderless, intangible, yet global operations. By transforming your customer service capabilities with Amazon Connect, Ibexlabs can ensure your business progresses apace with this ever-changing communications landscape.
By adopting Amazon Connect—which uses the same technology Amazon implemented in its own contact center—our technicians can customize your business’ entire contact center. Amazon Connect provides the latest cutting edge omnichannel cloud tech and makes legacy infrastructures that need static locations, obsolete switchboards, and outdated landline communications redundant.
All your agents need to provide extensive support to your end-users is a compatible smart device, an internet connection, and an internet browser of your choosing. Amazon Connect provides agents with the flexibility to work in any time zone around the world. Suitable browser options include:
Google Chrome 22 and up
Microsoft's Internet Explore 8 and up
Apple’s Safari Desktop version 7 and higher
Apple’s Safari mobile version 5 and up
Get ahead of the curve with Amazon Connect and transform your customer service capabilities with Ibexlabs and omnichannel cloud technology.
With Amazon Connect, Ibexlabs moves all your customer service management onto the cloud so that your team can focus on its core strengths and revenue-generating activities. Our team is able to implement a fully working contact support center in no time at all so you can concentrate on improving productivity and profitability with your workforce.
As your business grows, Ibexlabs scales alongside you and supports your growing contact center requirements in real-time with no fuss. With the removal of on-premises call centers, your team can focus on responding to customers with better speed, flexibility, and agility to improve your customer relations.
According to Microsoft’s 2018 Customer Service Report, 61% of the surveyed participants said they have discontinued supporting a business after receiving poor customer service. Another 66% expect future customer service to continuously improve as technology evolves. Customer service plays an integral influence on your business’ bottom line. We understand that end-user satisfaction is your business’ number one priority, which is why it’s ours too.
The report also highlights that 76% of the report’s respondents in today’s consumer-based society expect any customer service agent that they speak with to have on hand their contact, product, and service information at the click of a mouse. Amazon Connect’s built-in integration with Salesforce and other third-party Customer Resource Management (CRM) software ensures that this will never be an issue for your business.
Ibexlabs and Amazon Connect is here to improve how you communicate with customers. With minimal training necessary for your agents, you can begin to leverage Amazon Connect’s intuitive single user interface (UI) for voice and chat in no time at all with Ibexlabs. Plus, our team’s extensive years of experience as an AWS APN Partner allows us to optimize every Amazon Connect feature on your behalf. These include:
16khz audio and resistance to packet loss, ensuring your calls are always clear.
AI by Default:
Amazon Connect comes with AWS AI services allowing you to automate interactions and take your customer service to new levels with automatic transcription, translation, and analysis all done in real-time.
With AWS Contact Lens, a set of machine learning capabilities integrated into Amazon Connect, our experts will analyze sentiments, trends and customer compliance risks in conversations so that you can replicate successful strategies and effectively train your agents.
With the power of Alexa at our back, our team can utilize Natural Language Understanding (NLU) and Automatic Speech Recognition (ASR) to build conversational interfaces into any application.
Whatever your existing Customer Relations Management (CRM) system is, Ibexlabs will implement seamless integration with Workforce Management (WFM), and Workforce Optimization (WFO) suites available immediately for performance tracking and management. This integration extends to AWS services such as Amazon S3 and Kinesis for the storage of all customer interactions.
Ibexlabs is a team of disruptive thinkers. We support businesses by building scalable, agile, and innovative infrastructure through AWS and DevOps technology. Discover how we can help you reach new levels of customer service by contacting us today to get started with Amazon Connect.