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Better Customer Support Through AI: Ibexlabs’ AWS-Powered Solution for Rizz Wireless
What if your customer support could resolve queries 99.7% faster, handle 300% more volume, and boost customer satisfaction by 35% all while cutting operational costs by an estimated 70%? That’s exactly what Rizz Wireless achieved after partnering with Ibexlabs to reimagine its customer experience using Generative AI on AWS. In just a few weeks, the […]
Ibexlabs Levels Up to AWS Premier Tier Services Partner
2nd December 2025: Ibexlabs is honoured to announce that it has achieved the highly coveted Amazon Web Services (AWS) Premier Tier Services Partner designation—the highest level within the AWS Partner Network (APN). This recognition places Ibexlabs among an elite group of global partners who have demonstrated exceptional technical expertise, proven customer success, and deep specialization […]
Migrating VMware Workloads to AWS in 2025? What Enterprises Must Know First
In a recent Gartner Community Poll, 74% of the participants stated they are actively looking for VMware alternatives after the latest Broadcom changes. What are these Broadcom changes causing users to explore AWS options? License restructuring to subscription-only, which reduces cost control. Reduced access to support partners, impacting smaller clients. Product bundling into high-cost suites. […]
Generative AI vs Other AI: Complementary or Competition?
What did generative AI do differently that other AI models didn't? Poised to be a trillion-dollar market by 2032, generative AI has flipped our understanding of AI. But is generative AI better than traditional AI?
Top 8 AWS Backup Questions You Absolutely Must Know
AWS Backup offers a powerful way to protect and simplify data recovery across AWS services. If you are implementing AWS Backup for the first time or want to optimize your existing cloud backup solutions, read to understand the top 8 commonly asked questions. 1. What is AWS backup as a service? AWS Backup is AWS’s […]
How to Leverage Generative AI in Healthcare in 2025
Generative AI in healthcare is fast emerging as the wonder drug for the US’s mounting workforce crisis. According to the American Hospital Association, by 2028, there will be a deficit of around 100,000 critical healthcare workers, including a severe shortage of nursing assistants. It’s not just staff shortages; generative AI in healthcare might also solve […]