A best-in-class SaaS solution is measured by your customers’ experience and enjoyment of your service, not just your software features. This is a shift in mindset, skills and experience for traditional software companies who are more used to selling licenses and shipping downloads. A SaaS customer values agility, innovation, efficiency, scalability and security as much as they value the features of your software.
Combine your in-house software capabilities with our expertise in AWS and SaaS to collaboratively design, launch, and manage your application. This ensures your solution is grounded in SaaS best practices and leverages the power of AWS services.
Building features and shipping software is only one part of a great SaaS solution. Making sure the SaaS service is always on, scalable, secure, and with metrics to support the user experience is just as important.
A SaaS service requires non-functional capabilities such as multi-tenant architecture, and these capabilities require specific technical skills and experience that not all software engineers possess. This is why ISVs partner with Ibexlabs to complement their software expertise with our SaaS expertise.
- SaaS Multi-tenant Architecture: Tenant isolation on a shared SaaS service demands a unique way to architect, build, configure and run your software.
- SaaS Software Lifecycle and CI/CD: The responsibility is on you, the SaaS provider, to deploy updates to live software. The best way is to automate this process to deliver small non-breaking updates.
- SaaS Operations for Availability, Scale and Performance: A SaaS runs 24x7 and needs robust operations to keep the lights on and customers happy. Nobody wants to be on the front page of Twitter or Reddit for bad reasons.
- Advanced SaaS Security including SOC-2: As the SaaS owner you are now responsible for customer data, which means you are likely to be subject (in the US) to regulations like SOC-2.
Labra Distributed Cloud Commerce Management Platform
Building a SOC 2 compliant SaaS architecture with Ibexlabs that allows AWS ACE integration in a week, instead of months.
Labra is an enterprise SaaS solution that provides a simple and secure connection between the partner CRM system and AWS’s CRM (ACE) so that each of them can be in sync without human intervention. Labra enables AWS and its partners to proactively help each other to acquire customers with short sales cycles.
Labra is an integrated SaaS platform. Multiple SaaS products, such as Oppsync, seamlessly connect partner CRMs with AWS’s CRM (ACE) to bring the best Cloud Commerce Management experience.
Ibexlabs has designed, architected, and managed Labra’s complete infrastructure, which allows full compliance with SOC 2.
The process included updating our infrastructure to required security standards and applying KMS encryption to the environment. This results in database security and stability of the SaaS platform.
With the Ibexlabs solution, Labra has built the fastest ACE integration product that can be rolled out in a week. Ibexlabs developed and maintains the CICD pipeline to streamline the development of the Labra platform.
A secure architecture with internal services behind a VPC and public services with tight restrictions were designed by Ibexlabs to comply with the most secure standards.
“Ibexlabs helped me through each stage of our SaaS lifecycle, from the beginning to go-live. We architected the solution using AWS best practices like Well-Architected Framework, and got my software built properly for SaaS using DevOps and CI/CD so that process was fast and reliable. My SaaS service was built using best SaaS practices and features. Ibexlabs 24x7 support is crucial to keep the lights on and maintain customer experience and avoid customer churn."
Pranav Pragare
SaaS Product Manager, Labra
